Helping our customers with their vehicle recovery since 1926
24-hour roadside assistance
We specialise in providing roadside assistance and recovery around the clock all year round for customers in Sussex, Surrey & Hampshire. Our roadside recovery and rescue service respond to jobs through direct links with other motor organisations, the police or by directly contacting Midhurst Engineering.
Vehicles we can recover
We are able to recover all vehicles up to 3.5 Tons as well as motorbikes & scooters & also provide an accident & off road capabilities for lorries & other larger vehicles. We carry equipment that is designated by police contract specifications, so we are able to rescue your vehicle swiftly, safely & efficiently. All of our equipment is fitted with satellite navigation to aid location coupled with our extensive local knowledge of the road network. We have vehicles for every type of job and location and are able to simultaneously send out multiple vehicles over a wide area.
Our fleet of recovery vehicles
At Midhurst Engineering, we’re fully equipped for any recovery. We have 3 service recovery vans, 2 off-road 4×4 recovery vehicles, a 3.5 tonne lightweight transporter, 7 tilt and slide bed trucks, 1 accident unit with a lorry loader crane, 1 American F450 and 1 heavy recovery Foden 6×6 to cater for accident recovery & winch outs of commercial vehicles. We even have a rapid response & incident manager motorcycle, so we can get to scene faster if we need to or assess larger commercial jobs.
How it works
When you break down on the side of the road you can contact your motoring organisation, the local police or ring us directly on our number provided. We then get appointed by such organisations or can come out directly as a private job. We then receive the information straight to our control centre in Midhurst. The information received by our control centre is then assessed in light of current commitments, but we always aim to get to you within an hour depending on current volumes & location. Our operating fleet of over a dozen recovery vehicles make it possible for us to work on more than one case at a time. We aim to get to you within forty minutes, and have a record that demonstrates that we regularly do!
Choosing the right recovery vehicle
The incident information is then passed to an available recovery vehicle through our fitted computers. This works in conjunction with the fitted GPS system to find the best route to the incident scene allowing us to provide you with an estimated time of arrival. Our tracking software is also within the control room, so they have the same information, should you need to contact us.
Arriving at the scene of the incident
Once our recovery vehicle has gotten to you, our control room is notified. Our technicians will make every attempt to try and repair your vehicle at the roadside, however, if it is not possible we’ll arrange to transport your vehicle to an agreed destination or bring to our base for repair if that is a better solution for you.
Accidents and recovery
In certain road traffic accidents, it’s not possible to conduct your repairs at the roadside, so we can bring your garage back to our secure compound and end of life storage facility. Your vehicle then awaits any insurance company assessor reports before we can determine what to do with it. Our compound is thoroughly secure with CCTV for your peace of mind and to ensure your vehicle is safe.
Once your insurance company considers the vehicle repairable, they organise the delivery of your vehicle to an approved accident repair centre. If the vehicle is considered beyond economical repair, it is categorised by the assessor and collected by a salvage agent for scrap.
We’re often recognised by motoring organisations as providing a dedicated and professional recovery service in the area. Our commendations certificates are proudly displayed in our customer waiting area. In addition to this, we are committed to the highest standards of customer and satisfaction and are ISO 9001:2015, NHSS 17 & 17b compliant and PAS 43:2012 certified. We implement best practice and adhere to recovery industry guidelines, as well as being part of the Association of Vehicle Recovery Operations (AVRO) and The Institute of Vehicle Recovery. We have had a contract with the Sussex Police for years, ensuring that we can provide immediate front-line accident services. We’ve worked with them for decades, providing undercover facilities for forensic vehicle examination and crash investigation. Not only that, but we participated in filming a roadside and recovery safe working procedures video ‘Life on The Edge 6’ in 2003 conducted by the Institute of Vehicle Recovery. This video is now used as part of structured training sessions and we are proud to have been a part of it.